• Clinical Deployment Specialist

    Job Locations US-IL-Chicago
    Job ID
    2018-1411
    Category
    Clinical
    Type
    Full-Time/Regular
  • Overview

    ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

     

    Drive EMS sales enhancing customer satisfaction and retention in the clinical education and implementation process; where new cardiac monitor / defibrillators, AutoPulse or ZOLL Data Systems products are utilized.  Report to the Manager, EMS Training and Clinical Deployment.

    Responsibilities

    • Customer Support: Interface with large competitive conversation and selective North American EMS Customers ensure continual product support throughout both pre-and post-sale stages, as directed by management.
    • Deployment – Support new competitive conversions.
    1. Pre-sales awareness of ZOLL products & depth
    2. Equipment set-up
    3. Post-sales training and development – (Classroom & field ride- a longs)
    4. Post-sale troubleshooting
    5. Post-sale follow-up
    • “One-ZOLL” – Act as liaison in coordinating efforts amongst ZOLL departments/personnel to ensure customer perception of “One –ZOLL”.
    1. ZOLL Data Systems – Deployment team
    2. Field sales – Territory Manager
    3. Technical Support
    4. Marketing
    • Development – Comprehensive deployment pans created for EMS customers to include the following:
    1. On-site deployment & training timelines
    2. Train-t-trainer program training & curriculum
    3. ALS & BLS training & curriculum
    4. Post-deploy satisfaction survey
    • Assignments – Time include:
    • 60-80% travel – Includes over-night stays an occasionally weekends.

    Qualifications

    • Paramedic level or higher
    • Minimum of 3 years or higher
    • Clinical training experience (AHA- ACLS, PALS, 12-Lead, ETC02, etc.,)
    • Technical background: Troubleshooting capital equipment, resuscitation, product management preferred (cardiology a plus)
    • Self – Starter
    • Excellent written and verbal communications skills
    • Project management planning
    • Project management and planning
    • Proficiency with common word processing, presentation, spreadsheet and database programs

    Educations:

    BA/BS Degree or equivalent

     

    Other Duties:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

     

     

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