• Senior Business Analyst - 1392

    Job Locations US-MA-Chelmsford
    Job ID
    Information Technology
  • Overview

    ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.


    We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!


    The Senior Business Analyst is a key member of ZOLL IT Applications team. The Business Analyst works closely with all major application areas to help with production issues, application expertise in development efforts for new programs and process models and provides Oracle e-Business Suite application training where necessary and applicable. This is a hands-on role for a global implementation of the Oracle E-Business applications suite.


    • Provide daily support for Oracle production, enhancement projects and lean initiatives related     to Oracle EBS.
    • Facilitate business and systems analysis discussions, and translate findings into clearly defined Business Requirements Document, Functional Design Document.
    • Work with the development team in reviewing the Technical Design, validating to ensure the development delivers to the design.
    • Demonstrated project management and presentation skills.
    • Participate in System integration testing and User Acceptance testing with the business users to ensure a high quality delivery.
    • Research, design, configure, test document and manage implementation of system changes.
    • Manage the impact of transaction changes and their effects across all business segments and locations involved.
    • Develop validation test plans, user and system procedures and training materials for customizations, upgrades and patches.
    • Provide expertise for IT projects and Oracle implementation support across ZOLL (e.g. Europe, Canada, Pacific Rim); interface with all major business groups to implement order flows, processing rules and business models.
    • Provide technical resource support to users for various end user related tools.  Such as Discoverer and Crystal Reports.   
    • Makes process and systems improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experiences.
    • Provide Cross Functional and Cross Location Project Management Support for Process Improvement Projects.
    • Re-engineer existing business system processes to leverage the capabilities of both the Oracle EBS suite and other signature applications.
    • Develop and conduct training sessions for internal and field personnel on all Oracle EBS



    • Minimum 7-8 years' of Functional experience in Oracle EBS,
    • Strong working knowledge of  Service, Service Contract, Depot Repair.
    • Ability to troubleshoot production issues.
    • Ability to design and configure solutions based on changing business needs including development of requirements, functional specifications and design specifications.
    • Experience working in a multi-org, multi-site environment.
    • Ability to work effectively on multiple activities and projects.
    • Excellent communication and organizational skills.
    • Strong analytical and training skills
    • Create Oracle adhoc database queries to provide information when standard reports are not available.
    • Ability to travel up to 25%, including overnight stays and occasional weekends.


    Required/Preferred Education and Experience:


    • Business Degree or equivalent with demonstrated experience in this discipline.


    NOTE:  This is not a contract position.  This is a full time role with benefits.


    Other Duties:


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.


    ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V




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