• Field Technician

    Job Locations US-OH-Toledo
    Job ID
    2018-1280
    Category
    Quality, Regulatory Affairs, and Service
    Type
    Full-Time/Regular
  • Overview

    ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

     

    Job Summary:

    Responsible for providing onsite product support to specific customer accounts typically by contract.  Product support consists of logistics, deployments, on-site trouble-shooting of product, preventative maintenance (PM) and software upgrades.

    Responsibilities

    • Product support on-site and via telephone
    • Assist customer with application of equipment
    • Escalates customer related issues to Service Manager and CQA Regional Manager
    • Performs trouble-shooting on-site and corresponds with ZOLL Tech support staff to document the details related to the service and support activity
    • Performs on-site PM’s for service agreement devices / accounts
    • Potential for deployments or PM’s to other customers in region at the direction of the Manager
    • Able to maintain customer specific information related to service activity
    • Monthly reporting (Customer Progress Report)
    • Provide software upgrades as requested
    • Secure and maintain test equipment, and comply with calibration and rotation schedule
    • Special projects as assigned
    • Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans

    Qualifications

    • Prior work experience interfacing with external customers is suggested
    • Excellent verbal and written communication skills
    • Ability to meet defined objectives
    • Ability to work independently and as part of a team
    • Organizational skills
    • Annual ZOLL product training requirement of 40hours to maintain proficiency
    • Experience with computers and Microsoft Office
    • Valid Driver’s license and reliable transportation
    • Credit Card in good standing for expenses related to traveling

     

    Required/ Preferred Education and Experience:

    • Technical Degree (2 year minimum) or equivalent work experience

     

    Other Duties:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

     

    ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

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