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PM & Deployment Specialist

PM & Deployment Specialist

Job ID 
2018-1272
Job Locations 
US-MA-Chelmsford
Category 
Quality, Regulatory Affairs, and Service
Type 
Full-Time/Regular

More information about this job

Overview

ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

 

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

 

Responsible to complete field PM's, deployments and depot related activities at the direction of the PM Supervisor in accordance with ZOLL service goals, targets and objectives. 

Responsibilities

  • Perform preventive maintenance (PM) activities on ZOLL products.
  • Work with ZOLL depot, Support & Administration groups as it relates to customer communication, expectations and performance.
  • Perform deployment related activities such as unpacking equipment, installing accessories and testing in accordance with facility practices.
  • Secure and maintain test equipment, and comply with calibration and rotation schedule.
  • Direct report to PM Supervisor.
  • Escalate customer requests such as product upgrades, SL requests, and customer complaints, clinical application requests to the appropriate Manager (CQA Team).
  • Assume additional responsibilities as necessary at the discretion of the department Manager.
  • Software update to customer equipment as needed.
  • Annual ZOLL product training requirement of 40 hours to maintain proficiency.
  • Travel requirements of up to 75% depending on customer locations and location of the employees residence.

Qualifications

  • Excellent verbal & written communication skills.
  • Ability to meet objectives.
  • Organizational skills.
  • Experience with computers and Microsoft Office.

Required/Preferred Education and Experience:

 

  • Two year technical degree or equivalent experience.
  • Valid drivers license.
  • Credit card in good standing for expenses related to travelling. 

Other Duties:

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

 

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V.