ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.
We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!
The Manager of Data Products Technical Support is a new hands-on position within the Helpdesk team to build and lead the Data Product support team and provide a hands-on support for our existing and soon to be launched data products that interact with our medical devices products. The role will include managing, assisting and growing the team knowledge in assisting customers and Sales Reps via the telephone and email with the application of our products. It also includes interacting and escalating issues with our other product teams and Data R&D teams to ensure that the customer expectations are met.
Technical skills and troubleshooting
o Networking Experience including firewall principles
Education and Experience:
Physical and other Requirements:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V