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Technical Service Technician II - 2nd Shift

Technical Service Technician II - 2nd Shift

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Quality, Regulatory Affairs, and Service

More information about this job


Ability to service various products manufactured or serviced by ZOLL Medical Corp.  Duties will include the investigation and repair customer’s complaints and in-house failures.  Perform product upgrade, by installing and verifying operation of various options.  These tasks will require strong troubleshooting skills and the dexterity to assemble and repair compact medical devices. 


  • Work within limits of prescribed procedures to ensure accurate completion of unit recertification.
  • Compile and document investigation, repair and test results in paperless device history record and ensure compliance with QSR/ISO requirements.
  • Troubleshoot Zoll products to the board level failure or mechanical failure to determine root cause of the failure and ensuring all work is completed in accordance with established procedures.
  • Perform mechanical and software upgrades to ZOLL products.
  • Discuss technical problems encountered while testing or troubleshooting with Senior Technician, Group Leader or Supervisor.
  • Train and assist less Senior Technicians.
  • Other duties as assigned.


  • Computer literate, familiar with Oracle, Camstar and Microsoft Office Suite.
  • Must be able to read and understand diagnostic data
  • Must be able to read and understand SOP’s, work instructions and technical schematics.
  • Must be able to setup and use test equipment including, patient simulators, oscilloscopes, signal generators, and other input/output electronic test equipment.


Education Requirements:


  • Technical School Graduate or equivalent
  • 3-5 years experience

Other Duties:


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.


ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V