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Service Contracts Representative

Service Contracts Representative

Job ID 
Job Locations 
Quality, Regulatory Affairs, and Service

More information about this job


Increase Service Customer revenue by soliciting new business and retaining renewal Extended Warranty and Preventative Maintenance Service Contracts.


  • Generate reports from Oracle to identify Customer’s warranty expiration
  • Manage customers and maintain opportunities within Salesforce
  • Create contact list of customers that may need extended service contracts
  • Call existing ZOLL customer base to promote service contract business
  • Work with Customer to verify equipment list
  • Create interest by highlighting the benefits of purchasing a Service Contract
  • Advise customers on recommended warranty programs for their operation
  • Create and send quotes to the customer
  • Negotiate Contract pricing and develop the Service Contract agreement between ZOLL and Customer
  • Work with customers to administer the Service Contract for new and current contract customers
  • Secure renewals of existing Extended Warranties
  • Increases Service Contract revenue by closing new business
  • Investigate and work with appropriate department to resolve issues that impact service contracts
  • Provide management with monthly activity reports
  • Meet and exceed contract conversion rates, new and renewal revenue goals.


  • Self-Starter with the ability to exercise own judgment
  • Ability to work independently, with little supervision
  • Proven customer interface skills
  • Excellent organizational, oral and written communication skills
  • Negotiation skills
  • ERP systems experience, preferably Oracle
  • Contact Database experience, preferably ACT

 Education Requirements:

  • Bachelor’s Degree or equivalent experience

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.


ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V