• Clinical Deployment Specialist - International

    Job Locations DE-Cologne  | NL-ELST  | DE-Cologne 
    Job ID
  • Overview

    ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.


    We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!


    Location is Europe.  Prefer candidates in the following locations; UK, Netherlands, Germany and Italy


    Job Summary:

    Drive EMS sales by enhancing customer satisfaction and retention in the clinical education and implementation process; where new cardiac monitor/defibrillators, AutoPulse ventilators, IPR or ZOLL CPR products are utilized. Reports to the Director of Clinical Training and Deployment


    • Customer Support: Interface with large competitive conversions and selective International EMS customers to ensure continual product support throughout both pre- and post-sale stages, as directed by management.
    • Pre-sale – Support sales and marketing teams in the pre-sale efforts
    • Presentations for large tenders
    • User training for field evaluations
    • Field ride-alongs and follow up
    • Deployment – Support key customers.
    • Equipment set-up
    • Post-sale training and development – (Classroom & field ride-alongs)
    • Post-sale troubleshooting
    • Post-sale follow-up
    • “One ZOLL” - Act as a liaison in coordinating efforts amongst ZOLL departments/personnel to ensure customer perception of “One ZOLL.”
    • ZOLL Data deployment teams
    • Field sales staff
    • Technical support
    • Marketing
    • Development - Comprehensive deployment plans created for EMS customers to include the following:
    • On-site deployment & training timelines
    • Train-the-trainer program training & curriculum
    • ALS & BLS training & curriculum
    • Post-deployment satisfaction survey
    • Assignments - Time to include:
    • 80% travel - Includes over-night stays and occasional weekends.



    Skill Requirements:

    • EMS and Hospital based experience. Resuscitation Role preferred.
    • Clinical training experience (AHA/ERC – ALS, ACLS, PALS, APLS, 12-Lead, ETCO2, etc.) ideally at Instructor/Coordinator level.
    • Technical background: Troubleshooting capital equipment, resuscitation, product management preferred (cardiology a plus)
    • Good leadership skills
    • Strategic planning ability
    • Basic technical and clinical knowledge to speak intelligently about ZOLL products
    • Fluent in English and either German or French 
    • Intermediate computer skills
    • Knowledge of ZOLL and competitive positioning strategies
    • Ability to lift 25 pounds
    • Excellent written and verbal communication skills
    • Proficiency with Microsoft Office products (Word, Excel, Access, PowerPoint, etc.)
    • Project management and planning


    Required/Preferred Education and Experience:

    • Paramedic or Nurse with a minimum of 5 years of experience in the critical or emergency care setting.
    • BA/BS Degree or 5 years relevant work experience



    Other Duties:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.


    ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V




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