Responsible for ensuring ZOLL is meeting customer service and product expectations whether an escalated capacity, support role, deployment, education, training, proactive setting, and/or follow-up to a service ZOLL has provided. The Regional Manager, Customer Quality Assurance will 'own ' the ZOLL customers for a defined region in an effort to give the customer the best possible experience with ZOLL. This position is required to work fluidly with Sales, CQA Engineering, Service Depot, Technical Support and Service Business Administration on all post-sales activity as it relates to the customer.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.