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Agile (PLM) Systems Administrator & Documentation Analyst

Agile (PLM) Systems Administrator & Documentation Analyst

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ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.


We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!


Job Summary:

Responsible for the development, technical support, driving continuous improvements and sustaining activities related to the ZOLL Agile System.  This position will also include Documentation Analyst responsibilities.  


  • Responsible for the Agile System configuration, data architecture and monitoring of the Agile to ERP data transfer adapter
  • Coordinate Agile system updates (enhancements, configuration, upgrades and validation) with key business stakeholders, contractors and IT member
  • Implement enhancements (architecture) and configure the Agile PLM System application to achieve the desired results and maintain an upgradeable system
  • Prepare test scripts, perform system testing, validation and participate in system testing
  • Troubleshoot technical software issues and working directly with IT Technical team as needed to ensure an improved business solution
  • Liaison with software vendor to understand and anticipate future software changes and articulate the impact to the Agile team
  • Maintain a detailed knowledge of data structures to assist with requested reporting needs or data questions
  • Maintain TTP log and conduct meetings to report to the Agile team the status of requests submitted by the Agile user community.  work to resolve and close assigned TTP tickets
  • Provide Agile desktop support to the user community as required resolving client issues in a timely manner
  • Research opportunities to apply the Agile system towards the solution of business issues and process improvements.  Generating and maintain system and individual metric reports
  • Provide monthly reports and Metrics of Agile related Change orders, Deviation activity
  • Work with business and IT to set strategic direction for future Agile deployments and enhancements
  • Working directly with project managers as the Documentation Liaison attached to new and continuing product development teams as assigned by the Manager of Documentation Services
  • Create and manage Change Order assignments in Agile supporting ZOLL employee and subsidiaries
  • Generate documentation (labeling, work instructions, etc...) to support project assignments
  • Other duties as required 5%


  • Oracle Business system experience
  • Project Management experience
  • Working knowledge of Research and Development as well as Manufacturing process, product structure, Bill of Materials (BOM's), Change Order process, Process Deviations (PDA's), Manufacturing Change Orders (MCO's), Part and Document assignment and revision control 


Required/ Preferred Education and Experience:

  • Bachelor Degree in Computer Science or equivalence
  • Eight (8) or more year's experience with Agile PLM System as an administrator and analyst
  • Agile PLM System implementation experience



Other Duties:


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.