ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!    

Job Summary:

This individual will administratively support ZOLL’s complaint handling and device tracking process.  Provide continuous support & coverage for department.  Works under immediate supervision using specific tasks and procedures.  Reports to QA Supervisor and / or Quality Assurance Manager.

• Coordinate and maintain No Sample Return (NSR) program for complaints in accordance with ZOLL standard operating procedures
• Coordinate and maintain closed service request system (including upgrades & PM’s)
• Maintaining service request tracking system
• Maintain & support complaint system
• Coordinate & maintain system for storage and retrieval of active service requests for complaints
• Maintain and support “received wait folder” program for Logistics department
• Provide support coordinators and technicians
• Assist with administrative responsibilities for device tracking

• Basic computer skills in MS Windows environment
• Versatile
• Organizing skills
• Ability to communicate and work effectively within a multi-disciplined organization

Education:

• High School Diploma / GED or equivalent work experience

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Oppotunity Employer M/F/D/V.